Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of CreloAI's AI-powered influencer marketing platform and services. By accessing or using our platform, you agree to be bound by these Terms.

If you disagree with any part of these terms, you may not access our platform.

Definitions

• "Platform" refers to CreloAI's website, mobile applications, and services
• "Services" refers to our AI-powered influencer marketing tools and features
• "User" refers to any individual or entity using our platform
• "Content" refers to any data, information, or materials you provide to our platform
• "Campaign" refers to influencer marketing campaigns created through our platform
• "Brand" refers to businesses, companies, or individuals who create and fund campaigns on the platform
• "Creator" refers to influencers, content creators, or individuals who participate in campaigns
• "PPV Campaign" refers to a pay-per-view campaign where creators earn based on verified view counts
• "Barter Campaign" refers to a collaboration where a creator receives a product or reimbursement in exchange for creating content, with no cash payment per view
• "View Window" refers to the 7-day period following a creator's post during which views are tracked and counted for payment purposes
• "Platform Fee" refers to CreloAI's service charge applied to campaign payouts, as displayed at the time of campaign creation

Account Registration and Responsibilities

Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old to create an account
• You may not create multiple accounts for the same business entity

Account Responsibilities

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You may not share your account credentials with others
• You are responsible for ensuring your account information remains accurate

Acceptable Use Policy

You agree to use our platform only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the platform for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Upload or transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated systems to access our platform without permission
• Interfere with or disrupt the platform's functionality
• Use our services to spam or harass others

Services and Features

AI-Powered Services

• Campaign strategy generation and optimization
• Creator discovery and matching algorithms
• Performance analytics and ROI tracking
• Content brief generation and management
• Automated outreach and communication tools

Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may temporarily suspend services for maintenance, updates, or other operational reasons.

Payment Terms

Pricing and Billing

• Pricing is subject to change with 30 days' notice
• All fees are billed in advance and are non-refundable
• You are responsible for all taxes associated with your use of our services
• Payment is processed through secure third-party payment processors

Subscription and Cancellation

• Subscriptions automatically renew unless cancelled
• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• No refunds are provided for partial months or unused services

Pay-Per-View Campaigns: View Tracking and Payment

7-Day View Window Policy

For all PPV (Pay-Per-View) campaigns, views are tracked and counted exclusively during a 7-day window commencing from the date a creator submits their post link on the platform. This is the "View Window."

• Only views accumulated within the 7-day View Window are eligible for payment or credit toward campaign budgets.
• Views received after the View Window closes are not counted, regardless of total post performance.
• The View Window start date is recorded by the platform at the time the creator submits their post URL and cannot be altered retrospectively.
• CreloAI is not responsible for views lost due to a creator's delay in submitting their post link after publishing content.
• Creators acknowledge that timing of submission is their sole responsibility and no compensation will be made for views accrued outside the View Window.

View Verification and Disputes

• View counts are determined solely by CreloAI's verification processes, which may include third-party data sources, platform APIs, and internal algorithms.
• Only organic views are eligible — views generated through paid promotion, boosts, ads, or artificial inflation are excluded.
• CreloAI reserves the right to disqualify any views it reasonably suspects are inauthentic, artificially inflated, or sourced through prohibited means.
• Verified view counts are final. Disputes must be raised within 7 days of the view count being published, by contacting support@creloai.com.
• CreloAI's decision on view disputes is final and binding.

PPV Payouts

• Creator earnings are calculated as: PPV Rate × Verified Views (within the View Window), minus any applicable platform fees.
• Earnings are credited to the creator's platform wallet upon successful verification.
• Wallet withdrawals are subject to minimum thresholds and processing timelines as notified within the platform.
• Brand budgets are debited based on verified views. Unused budget is not automatically refunded unless a campaign is cancelled in accordance with these Terms.

Brand–Creator Collaboration Terms

Platform as Marketplace Intermediary

CreloAI operates solely as a technology platform and marketplace intermediary that connects Brands and Creators. CreloAI is not a party to any agreement, arrangement, or transaction between a Brand and a Creator. The collab relationship — including any obligations around product delivery, content quality, payment, and fulfilment — is entirely between the Brand and the Creator.

• CreloAI does not guarantee that a Brand will ship products, fulfil reimbursements, or honour any commitment made outside the platform.
• CreloAI does not guarantee that a Creator will post content, post on time, or meet any quality standard expected by a Brand.
• CreloAI is not liable for any loss, damage, or dissatisfaction arising from the Brand–Creator relationship.

Brand Obligations

• Brands are solely responsible for the accuracy and legality of all campaign information, including product descriptions, claims, reimbursement amounts, and shipping commitments.
• For barter campaigns, Brands must ship or arrange product delivery within a reasonable time after approving a creator. Failure to do so may result in campaign suspension.
• Brands must not make false, misleading, or unverifiable claims about their products in campaign briefs or communications on the platform.
• Brands must ensure sufficient wallet balance before approving creators. CreloAI may block approvals if balance is insufficient.
• Brands may not use the platform to collect or misuse creator personal information beyond the scope of the campaign.

Creator Obligations

• Creators must only submit post links to content that is genuinely live, public, and created by them.
• Creators must comply with all applicable advertising disclosure laws (e.g., ASCI guidelines in India, FTC guidelines in the USA), including clearly labelling sponsored or gifted content.
• Creators must not artificially inflate view counts, engage bots, purchase views, or take any action that misrepresents genuine organic viewership.
• Creators are responsible for the accuracy of their social account information and follower data provided to the platform.
• Creators must not post content that is defamatory, unlawful, harmful, or violates the intellectual property of any third party.
• For Amazon Reimbursement barter campaigns, Creators must only submit authentic purchase receipts. Submission of fraudulent receipts may result in account suspension and legal action.

Barter Campaigns and Product Delivery

Standard Barter (Brand Ships Product)

• In standard barter campaigns, the Brand is solely responsible for procuring, packaging, and shipping the product to the Creator's provided address.
• CreloAI has no involvement in the physical logistics of product shipment and bears no liability for delays, lost shipments, damaged goods, or incorrect items.
• If a Creator does not receive a product that was marked as shipped, the Creator must first contact the Brand directly. CreloAI may assist in mediation but is under no obligation to do so.
• Creators must notify the Brand of product receipt through the platform by updating product status. Failure to update status does not affect a Brand's obligation to ship.
• Brands are not entitled to a refund of any platform or campaign fees due to a Creator's failure to post after receiving a product, unless the Creator's conduct violates these Terms.

Amazon Reimbursement Barter

• In Amazon Reimbursement campaigns, the Creator is required to independently purchase the product on Amazon and upload proof of purchase (receipt) to the platform.
• The reimbursement amount displayed in the campaign is the Brand's stated commitment. CreloAI does not guarantee or process reimbursement payments directly unless the campaign is configured to do so through the platform wallet.
• Receipts uploaded by Creators are used solely to verify purchase for the purposes of the campaign and are stored securely. CreloAI does not use receipt data for any other purpose.
• CreloAI is not liable if a Brand fails to reimburse a Creator outside of the platform's wallet system.

Product Quality and Safety

CreloAI does not inspect, endorse, or verify the quality, safety, legality, or suitability of any product listed in a barter campaign. Brands are solely responsible for ensuring their products comply with all applicable consumer protection, product safety, and advertising laws. CreloAI disclaims all liability for any harm arising from the use or receipt of products in barter campaigns.

Wallet, Payments, and Platform Fee

Brand Wallet

• Brands must maintain a funded wallet balance to run PPV campaigns. Funds deposited into the platform wallet are used to cover creator payouts and platform fees.
• Wallet top-ups are processed through our third-party payment provider (Stripe). CreloAI does not store card or banking details.
• Wallet balances are not interest-bearing and do not represent a bank deposit or investment.
• Unused wallet balances may be refunded upon written request to support@creloai.com, subject to a review period of up to 14 business days. Refunds are at CreloAI's discretion where fraud or policy violation is suspected.

Platform Fee

• CreloAI charges a platform service fee on PPV payouts, as displayed at the time of campaign creation or within your account dashboard.
• The platform fee is non-refundable once views have been verified and payouts processed.
• CreloAI reserves the right to adjust the platform fee with 30 days' prior notice to active users.

Creator Withdrawals

• Creator earnings are held in a platform wallet and are withdrawable subject to minimum balance requirements and KYC verification where applicable.
• CreloAI reserves the right to withhold or delay withdrawal processing where fraud, Terms violation, or dispute investigation is underway.
• Creators are solely responsible for reporting and paying any taxes on income earned through the platform, in accordance with applicable law.

Intellectual Property Rights

Our Rights

CreloAI and its licensors own all rights, title, and interest in and to the platform, including all intellectual property rights. Our AI algorithms, software, and platform design are protected by copyright, trademark, and other laws.

Your Rights

You retain ownership of your content and data. By using our platform, you grant us a limited license to use your content solely for providing our services.

License to Use

We grant you a limited, non-exclusive, non-transferable license to use our platform for your business purposes, subject to these Terms.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

• We implement appropriate security measures to protect your data
• We do not sell your personal information to third parties
• You are responsible for ensuring you have rights to share any content you upload
• We may use aggregated, anonymized data to improve our AI algorithms

Disclaimers and Limitations

Service Disclaimers

• Our AI recommendations are suggestions and do not guarantee specific results.
• We do not guarantee the accuracy of creator data, follower counts, or performance metrics.
• Campaign success depends on many factors beyond our control, including platform algorithm changes, creator audience engagement, and market conditions.
• We are not responsible for creator behaviour, content quality, posting delays, or failure to post.
• We are not responsible for brand behaviour, including failure to ship products, failure to reimburse creators, or false campaign claims.
• CreloAI does not endorse any Brand, Creator, product, or content on the platform.
• View counts are provided on a best-efforts basis and may be subject to data availability from third-party platforms (e.g., Instagram, YouTube). CreloAI is not liable for inaccuracies resulting from API limitations or platform policy changes.
• CreloAI is not responsible for the loss of views due to a post being deleted, made private, or removed by the social media platform during the View Window.

Limitation of Liability

To the maximum extent permitted by applicable law, CreloAI, its directors, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, loss of goodwill, or business interruption, arising out of or in connection with your use of, or inability to use, the platform or services.

CreloAI's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total fees paid by you (or credited to you as a creator) in the three (3) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In such jurisdictions, our liability is limited to the minimum extent permitted by law.

Indemnification

You agree to indemnify and hold harmless CreloAI from any claims, damages, or expenses arising from your use of our platform, violation of these Terms, or infringement of any third-party rights.

Termination

Termination by You

You may terminate your account at any time by contacting our support team or using the account deletion feature in your settings.

Termination by Us

We may terminate or suspend your account immediately if you violate these Terms, with or without notice.

Effect of Termination

• Your access to the platform will be immediately suspended
• We may delete your account data after 30 days
• You remain responsible for any outstanding payments
• Provisions that survive termination remain in effect

Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our platform shall be subject to the exclusive jurisdiction of the courts located in India.

Before initiating formal proceedings, both parties agree to attempt good-faith resolution by contacting legal@creloai.com and allowing 30 days for resolution.

You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our platform after such changes constitutes acceptance of the new Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us: